Return & Refund Policy

We want you to love your GoldRay piece. Because our products are electrical fixtures that are installed in your home, returns are accepted for the specific reasons below.

You may request a return, replacement or refund within 7 days of delivery if:

• The product arrived damaged or broken (reported within 48 hours of delivery).
• The product is defective or not working on first installation.
• You received the wrong product, model or finish, or parts are missing.

• Change of mind after the product has been installed or used.
• Customised or made-to-order products, unless they arrive damaged or defective.
• Damage caused by incorrect installation, voltage fluctuation, water, mishandling or unauthorised repair.
• Products returned without original packaging, accessories, remote or invoice.
• Minor variations in colour or finish from images on the website, caused by photography and screen settings.

• Contact us within the eligible period at [email protected] or +91 98290 14962 with your order number.
• Share photos or an unboxing video showing the issue.
• Our team will verify the request, usually within 2 business days, and arrange a pickup, technician visit or replacement.
• Please keep the product in its original packaging with all parts until the pickup.

Where possible we replace the damaged part or product first, so you get your GoldRay piece as quickly as possible. If a replacement isn’t available, we will offer a full refund.

Once the returned product is received and inspected, approved refunds are processed to the original payment method within 7–10 business days. Bank processing times may vary. For cash-on-delivery orders, refunds are made by bank transfer to the account you provide.

GoldRay chandelier fans carry a 2-year warranty from the date of purchase against manufacturing defects in the motor and electronics. Warranty service is provided by repair or replacement of the affected part, and requires the original invoice.

The warranty does not cover physical damage, damage from improper installation or voltage fluctuations, normal wear of finishes, or products repaired or modified by anyone other than our authorised team.

For any questions about this policy, reach our Customer Care Team:

• Email: [email protected]
• Phone / WhatsApp: +91 98290 14962, +91 99509 11563
• Address: LG-1, Sky Garden Apartment, Swami Nagar, Bhuwana, Udaipur, Rajasthan 313001
• Hours: Mon – Sat · 10:30 am – 7:30 pm

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.