Privacy Policy

Rashi Associates (“we”, “us”) respects your privacy. This policy explains how we collect, use and protect your personal data when you use https://goldraylighting.com, contact us or buy GoldRay products, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• Contact details you share with us: name, phone number, email address, city and delivery address.
• Order details: products purchased, invoices, payment status and delivery information.
• Enquiry details: messages you send through our forms, WhatsApp, phone or email.
• Technical data: IP address, browser and device type, pages visited, and cookies, collected automatically when you browse.

We do not collect or store your full card or banking details. Payments are handled by secure, PCI-DSS compliant payment gateways.

• To process, deliver and support your orders, including installation and warranty service.
• To respond to enquiries and book lighting consultations or showroom visits.
• To send order updates by SMS, WhatsApp or email.
• To send offers and news about new collections, only with your consent. You can opt out at any time.
• To improve our website, prevent fraud and meet legal and tax obligations.

We never sell your personal data. We share it only as needed with:

• Courier and logistics partners, to deliver your order.
• Payment gateways and banks, to process payments and refunds.
• Authorised service technicians and distributors, for installation and warranty service.
• Service providers who host our website or send communications on our behalf, under confidentiality obligations.
• Government or law-enforcement authorities, when required by law.

We use essential cookies to make the website work, and analytics cookies to understand how it is used. You can block or delete cookies in your browser settings; some features may not work correctly without them.

We keep personal data only as long as needed for the purposes above, or as required by law (for example, tax and invoice records). We use reasonable technical and organisational safeguards to protect your data, although no method of transmission over the internet is completely secure.

Under the Digital Personal Data Protection Act, 2023 you may:

• Request a summary of the personal data we hold about you.
• Ask us to correct, complete, update or erase your personal data.
• Withdraw consent for marketing communications at any time.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, email [email protected].

Our website and products are intended for adults. We do not knowingly collect personal data from children under 18.

We may update this policy from time to time. The latest version will always be available on this page.

For any questions about this policy, reach our Customer Care Team:

• Email: [email protected]
• Phone / WhatsApp: +91 98290 14962, +91 99509 11563
• Address: LG-1, Sky Garden Apartment, Swami Nagar, Bhuwana, Udaipur, Rajasthan 313001
• Hours: Mon – Sat · 10:30 am – 7:30 pm

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.